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As a day care owner you want to provide parents and children with the best possible care. Ideally, each age group within a day care should have a key worker who supports and represents it. This person builds critical relationships with both families and children and coordinates information pertaining to their charges sharing it as needed with parents and other staff. This way consistency and continuity of care is maintained which is vital for supporting the foundations for their development and ensures the emotional and physical well being of the child.

Settling the child into day care with minimum stress is achieved through regular communication with the parents. The key worker absorbs every jot of information about the child/parent relationship in order that they may use that knowledge to ease the transition to day care. Development plans and progress reports for each individual child are also maintained by the key worker. These help chart the interests and behaviour of the child and any changes therein.

It is important to bring the worlds of home and day care together and that is a major aspect of the role of key worker. He/she uses the knowledge gleaned from parents to form a bond with the child which provides for continuity of relationship. The child is also encouraged to form relationships with the other carers so that there won't be too much upset should their key worker be unavailable.

If you have a key worker system in place at your day care you should develop a policy explaining how it works and include a summary in your parent/employee handbook. Being that key intermediary figure is an important role and involves incredible commitment and all staff should be made aware of same. The policy should ensure that all parties are aware of the benefits of this approach and what they can do in order to support the keyworker.